Last updated: 3 September 2026

Sound Rite Ltd is the controller of personal information described in this policy. We are registered in England and Wales under company number 17429322. Our registered office is 167–169 Great Portland Street, London, England, W1W 5PF. Contact us at info@soundrite.co.uk.

Information we collect

We may collect your name, contact details, project address, planning and property information, correspondence, service selections, payment status, and technical information about how you use this website. Stripe processes card details on its systems; we do not receive your full card number.

How and why we use it

• To respond to enquiries, provide quotations and perform our contract with you.
• To arrange surveys, prepare reports and administer your project.
• To take payment, keep accounting records and meet legal obligations.
• To protect our website and prevent fraud based on our legitimate interests.
• With your consent, to measure website use and advertising performance using Google Analytics and Google advertising technologies.

Cookies and analytics

Necessary technologies support security and basic website operation. Optional analytics and advertising storage is denied unless you consent through our cookie banner. Google Tag Manager helps us manage tags; Google Analytics may then collect usage information such as pages viewed, approximate location, device and referral information. You can change or withdraw your choice at any time using Cookie Settings. See our Cookie Policy.

Who receives information

We use trusted service providers where needed to run the business, including Hostinger for website hosting, Stripe for payment processing, Google for consented analytics and advertising services, and professional IT, accounting or consultancy providers. We share only what is reasonably necessary. We may also disclose information where required by law or to establish, exercise or defend legal claims.

International transfers

Some providers may process data outside the UK. Where required, we rely on appropriate safeguards such as UK adequacy regulations, the UK International Data Transfer Agreement or an approved UK addendum to standard contractual clauses.

How long we keep information

We keep enquiry information only as long as reasonably needed to respond and follow up. Contract, report and accounting records are normally retained for up to six years after the relevant relationship or accounting period, unless a longer period is required for a legal claim or by law. Consent and security records are retained only as reasonably necessary to demonstrate choices and protect the service.

Your rights

Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability, or object to processing. Where processing relies on consent, you may withdraw it at any time without affecting earlier lawful processing. Email info@soundrite.co.uk to exercise a right. We may need to verify your identity.

Complaints

Please contact us first so we can try to resolve your concern. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Changes

We may update this policy when our services or legal obligations change. The date above shows the latest revision.